0161 694 0404
Mon - Fri 9am - 5pm
NPS Parking Ltd is an agent for the featured car parks. You will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Full details of these are available from the individual car park.
The car parks will accept liability for proven acts of their negligence. Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Chauffeur and Meet & Greet) so please check your vehicle carefully before leaving.
NPS Parking Ltd cannot accept liability in any circumstances where performance of the contract is prevented by reason of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural and nuclear disaster, fire or adverse weather conditions etc.
What you must do:
• Arrive in plenty of time, park where we tell you to, and not cause an obstruction.
• Remove all your belongings from the vehicle.
• Keep your luggage with you at all times.
• Hand the vehicle over to us in a roadworthy, safe and legal condition with MOT (if applicable), Insurance and adequate fuel. Produce a receipt of some other authority when you come to collect the vehicle. We can refuse to hand over the vehicle if you cannot prove that you own it.
• Pay any parking charges that become due if you park for longer than agreed - we can refuse to hand over the vehicle if you do not pay these charges.
• Check your vehicle carefully before leaving it with us. Check your vehicle carefully before accepting the keys on your return to the UK.
You will receive your automated confirmation email shortly after making your booking - It is down to the customer to make sure they have received this before they travel as this provides all directions/telephone numbers for the day. NPS Parking Ltd won't be held responsible for any inconvenience caused by the customer failing to make NPS Parking Ltd or our affiliates aware.
Chauffeur / Meet and Greet Services: Please make sure you have the chauffeur's telephone number, and details of arrival procedure as stated on your booking voucher. It is your responsibility to obtain this information before departing for the airport - any missed bookings, flights or other problems arising from the customer's failure to obtain this information will not be recompensed by NPS Parking Ltd or any of our affiliates.
Possessions and Keys:
Please remove all possessions and leave only the keys/codes required to move your vehicle. In the interests of efficient operation you must be prepared to leave your car keys with car park staff if requested to do so unless otherwise stated.
Moving and Relocation of Vehicles: You must ensure that, before leaving the vehicle with the car parking company that it is in a roadworthy condition, taxed (visibly displayed) and holds a current MOT if applicable. The car parking company reserves the right to move the vehicle within or outside the car parks by driving or otherwise to such extent as the car parking company, or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks, or in emergencies or to avoid accidents or obstructions. Ignition keys to the vehicle must therefore be left with the vehicle at the time of handing it over to the driver. (Unless you have booked a self-park product). It will be necessary in the exercise of the rights conferred upon the car parking company under this condition, for the car parking companies chauffeur to have the right to drive or otherwise take the vehicle on the public highway. The car parking companies chauffeurs are fully insured by the company for this purpose.
In the unlikely event you have a problem or a complaint you must inform the driver immediately.
If you fail to do this, once you have left the airport no further action can be taken.
Once you have informed the driver of your complaint, your next step is to email all complaints to firstname.lastname@example.org where it will be answered within 7-10 working days by a phone call or e-mail.
Cancellations must be reported 48 hours prior to your date of travel otherwise no refunds will be given - A £10.00 Admin Fee will still apply to all cancellations.
No refunds are available for unused part stays.
NPS Parking Ltd (meet and greet service)
Please telephone the chauffeur services number printed on your confirmation 20 minutes prior to your arrival at the terminal.
You will then be asked to read and sign the waiver.
The chauffeur will give you instructions for your return.
Because of strict timetables it is important that you telephone 20 minutes before you arrive at the terminal.
The meet times you gave us when you booked is the meet time that we have scheduled you in for any other times cannot be guaranteed.
Although the chauffeurs on duty will do their utmost to accommodate early arrivals it is your responsibility to make sure that you stick to this timetable.
If you are running early or late simply telephone and let us know in advance so that we can reschedule your slot with the chauffeur.
NPS Parking Ltd (meet and greet)
The chauffeur drivers carry full jockey insurance.
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